How help seekers can escape the ‘Google loop of despair’

[rav3n]

SANE recently launched results from the national Digital Navigation Project for the first time at a public webinar earlier this month.

According to SANE CEO Rachel Green, results clearly show our fragmented system is restricting access to appropriate care options and actively driving people towards unsustainable, and often unhelpful, acute or crisis services.

Currently, help-seekers must navigate a confusing and often traumatising system, typically starting with online searches that lead to something described to us as a ‘Google loop of despair’

The Digital Navigation Project tells us what needs to be done to take these findings and recommendations and turn them into meaningful action.

Check out the full article here: How help seekers can escape the ‘Google loop of despair’, which summarises the key report findings. 

We would love to hear your thoughts!

[26March24]

Very important research and report, well done and thank you. 

[Sugarshack]

OK so once upon a time we could have a chat to SANE support line and sort out the issue. Now, SANE support line has been taken away and there is very little real support. How does making videos  change anything?

[Ru-bee]

Hello @Sugarshack if you have any feedback for SANE we ask that you direct it to the Feedback and Complaints section of the website so that it can be properly addressed.

[Oaktree]

Thank you @RachSANECEO 

This was very interesting. I liked that it was an impartial look at how to make the help-seeker's experience more streamlined. I particularly liked the idea of implementing a tool that is imbedded in every organisation rather than have each organisation reinvent the wheel.